01 Mar 2018

Privacy Shield and GDPR

In today’s age, where your data goes and how it is used is a new, clear, and present danger that we all face. At LaunchDarkly, we believe that the your information is yours and not ours, and the information that you have about your customers should never be used in a way that they or you did not intend. We’re pleased to announce that LaunchDarkly is amending and expanding our Privacy Policy to be US Privacy Shield and General Data Protection Regulation (GDPR) Compliant.

I’m Tim Wong, the Data Protection Officer here at LaunchDarkly, and I would like to tell you about what how things are changing. First of all, we’re making the commitment to never sell data in LaunchDarkly to third parties, so long as LaunchDarkly exists. Our customers pass their information to us in confidence and the Service Data that we collect will stay that way.

Secondly, we adhere to all of the guiding principles of the GDPR that will go live in the end of May. That includes the right to be forgotten, the right to know what data we have, and to not process data without consent. We submitted to having an independent third party audit our security/data protection/audit capabilities.

We’re also committing to creating a trust site that tries to be clear about where we stand in plain (as we can have) English and to provide a clear English changelog should our policies ever change.

We understand that data, privacy, and GDPR is important to our customers and we look forward to partnering together moving forward. If you have any concerns, questions, and especially cookies to forward us (not the digital kind), please email me at privacy@launchdarkly.com

07 Jun 2017

Tim Wong launches the Technical Account Management Program at LaunchDarkly

I’m just getting started. (Image credit: Viktor Hanecek)

I’m excited to join the LaunchDarkly team after spending the last nine years at Atlassian Software. At Atlassian, I was one of the founding members of their Technical Account Management team. In a scant three years, we grew the program from two people to twenty, representing companies that are household names across the globe. I hope to take my experience and build a rockstar program here at LaunchDarkly.

What is Technical Account Management (“TAM”)?

The purpose of the TAM program is to help our customers get the absolute most out of LaunchDarkly’s capabilities. No two companies have quite the same needs, so we offer directed, proactive, and strategic guidance that is suited to each company. We take the time to learn how your teams work, to understand the various use cases that you have, and to collaborate with you to develop solutions to your needs.

One way to understand how new technologies come to be adopted is through the lens of People, Process, and Technology — the technologist’s version of the three-legged stool. Within this analogy, the LaunchDarkly platform is the Technology leg. It offers a new and powerful capability, but it is only useful if the teams adopting it understand and internalize both what it does for them and how to implement it.

Particularly as teams scale and usage expands across the organization, there needs to be an ever-expanding center of knowledge. The learnings from the early wins with the platform need to evolve into a program of change. We’re building the TAM program to help teams move from reactive troubleshooting and problem-solving to making proactive and strategic choices. I like to think of it as the difference between asking “What was this flag supposed to do?” to “How can we know that a release will be successful even before we launch it?”

Our aim with the TAM program is to be a trusted advisor. To be successful, we know that we first need to understand what you’re trying to achieve before we can collaborate with you to get it across the line.

What else do you do?

I’ve been working in tech for over a decade, and I can spend far too much time talking about the viability of various tech trends and movements. I’ve lived in the Bay Area for close to 30 years and am a bit of a foodie. In my spare time, boardgames have been a passion of mine for the last decade and a half: I’m mrwong on boardgamegeek.com.

Finally, I make a great mojito.